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FREE PRIORITY MAIL SHIPPING ON ALL DOMESTIC US ORDERS UNTIL 12/24 11:59 PM EST FREE PRIORITY MAIL SHIPPING ON ALL DOMESTIC US ORDERS UNTIL 12/24 11:59 PM EST

FAQ

RETURNS & EXCHANGES

 
 
DOMESTIC RETURNS
 

We accept unworn jewelry returns within 15 days of purchase delivery.

A processing fee of $5 will be deducted from all returns.

Please see below for our Holiday return window.

 

INTERNATIONAL RETURNS

We currently do not provide return labels for international shipments.

If you would like to make a return, please mail your package to:

                                                                                                                                            Machete 1059 Triad Ct STE 5 Marietta, GA 30062
 
A processing fee of $5 will be applied to all returns.
 

 

1 MONTH + EXTENDED HOLIDAY RETURNS

Gift purchases made from Nov. 20th through Dec 26th, 2018 will have an extended return/exchange window through Jan 15th.

We will offer exchanges for a limited time during this period. Exchanges will be responsible for return shipping fees.

 

SAMPLE SALE

All Sample Sale items are considered FINAL SALE and cannot be returned or exchanged.

 

DAMAGED ITEMS

If your purchase was damaged, please contact us within 3 days via email to mhq@shopmachete.com

 

CARE GUIDE

 

Please keep your Machete pieces dry and store when not in use. Italian Acetate items behave like glass and may break if dropped. All Machete pieces have a lifetime guarantee. Please contact MHQ@shopmachete.com to arrange for a repair. Machete is not responsible for shipping charges on repair items.

REPLACEMENTS

If you would like to inquire about replacing a lost earring, please email us at MHQ@shopmachete.com. We will do our best to accomodate!