Need help resizing for your wrist or switching your connector piece?
Find our visual instructions here.

Doesn't fit your wrist size?

Too Big?
Follow our resizing instructions or take your Watch Band to a local jeweler to have it perfectly sized for you! Many times your local jeweler will offer this service complimentary and usually only takes a few minutes.

Too Small?
Click HERE to submit a request for extra links at no cost to you!

The side of the connector is not flush with my watch.

Double-check the size of your Tech Watch face. If you ordered the wrong size request a complimentary exchange HERE.

Tech Watch but it is either sticking, sliding out, or not attaching correctly?

Please make sure it is not upside down or flipped over. The MACHETE logo should be facing the outside and you should be able to read the logo when wearing the watch band.
If you believe you've received a defective Watch Band, please request a complimentary exchange HERE.

My Watch Band broke and I need a replacement

We offer a one-time, 1-year (365 day) warranty on our Tech Bands! To EXCHANGE your DEFECTIVE or BROKEN Watch Band please send your request for a replacement HERE. We will send you a complimentary, pre-paid return label. Once we've received your package we will email you with a tracking number with your replacement band. 

I would like to EXCHANGE/RETURN my Watch Band.

To return your Watch Band, click HERE. There is a $5 processing fee for all RETURNS to the original payment method or you can choose store credit with no processing fee. 

Setting Your Watch

1. Pull the crown to the second position.
2. Turn clockwise to set the time.
3. Press the crown back in to start the watch.

Resizing Your Watch Band

Bands must be sized by a jeweler. If you know your wrist size, MACHETE can resize it before shipping. Resized watches are final sale and only eligible for repair or replacement.

Water Resistance

The water resistance rating is engraved on the case back and listed on the product page.

Watch Care

• Rinse with soap and water after saltwater or sand exposure.
• Avoid hot tubs and saunas.
• Keep out of direct sunlight to prevent acetate fading.

Battery & Maintenance

• Replace the battery every two years to prevent leaks.
• Water resistance relies on rubber seals, which should be checked by a jeweler every two years.
• Avoid extreme temperatures (above 140°F / 60°C or below 14°F / -10°C).

Warranty & Repairs

• 1-Year Limited Warranty covers defects in materials and workmanship.
• No need to register, but proof of purchase is required.
• Not covered: Normal wear and tear, scratches, battery replacement, resized bands that break.
• Warranty is void if the caseback is opened, buttons are pushed underwater, or the crown isn’t secured before water exposure.

We offer 30-day returns from the date you receive your item.

How to Start a Return

1. Your item must be unworn, unused, with tags, and in original packaging.
2. Submit your return request through our Online Returns Portal.
3. If approved, you’ll receive a return shipping label and instructions.
4. Returns sent without prior approval will not be accepted.

Damages & Issues

Inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

• Personal care items (e.g., Hair Brushes)
• Final sale items & gift cards
• Worn or altered items

Exchanges

For a faster exchange, return your item and place a new order once your return is accepted.

EU Customers: 14-Day Cooling Off Period

If your order is shipping to the European Union, you have 14 days to cancel or return it for any reason. Items must be unworn, unused, with tags, and in original packaging, and proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days.

At MACHETE, we stand by the quality of our products. Our 1-year warranty covers manufacturing defects in materials or workmanship from the date of purchase.

What’s Covered?

We’ll repair or replace any product with a manufacturing defect within one year of purchase.

What’s Not Covered?

Normal wear and tear (scratches, scuffs, fading, minor cosmetic changes).

Damage from improper use, accidents, or unauthorized repairs.

Alterations by the customer or third parties (this voids the warranty).

How to File a Warranty Claim

Contact us within the warranty period with your proof of purchase and a description of the issue.

Our team will guide you through the process, including returning the product for inspection if needed.

If covered, we will repair or replace your item.

Limitations

The warranty applies only to the original purchaser and is non-transferable.

All claims are evaluated case by case at MACHETE’s discretion.

Defective Item Refunds

If you received a defective item and want a full refund (including shipping):

Submit a claim here with a photo of the defect for fast processing.

For warranty claims or questions, contact our Customer Service Team.

• Free return labels for exchanges and store credit within 30 days of purchase.
• Holiday returns must be postmarked by January 10th.
• Original shipping fees are non-refundable.
• Approved refunds will be processed to the original payment method within 2 business days.
• Third-party directed refunds may take 5-7 additional business days (excluding weekends & holidays).

Have your Order Number ready and Start Your Return Here.

We offer pre-paid return labels for exchanges and returns within 30 days of purchase. 

Holiday returns will be accepted if postmarked by January 10th.

Returns made to original payment method will be subject to a processing fee of $5 that will be deducted from your return. 

Shipping Fees are non-refundable.

Please have your Order Number and Email Address handy and click the link below to start your return. 

Click to Start Your Return

We accept international returns within 30 days of receiving your item. International buyers are responsible for return shipping fees. 

Please reach out to customer service with details on your order and what you would like to return. Once accepted, they will send you the address for your return shipment.

Shipping fees are non-refundable.

Outlet items are final sale however, if your item does not suit you please post it back to us to the address below and we can issue a store credit to your email address on file.

Return to:

MACHETE

Attn: Final Sale Returns

1059 Triad Ct STE 11

Marietta Georgia 30062

All orders ship from our studio within 3 business days but could be subject to delays during peak shipping times and holidays. 

Shipping Estimates:

Within the United States:

• Express: 3-5 Business Days
• First Class: 5-10 Business Days

Outside of the United States:

• Express: 5-10 Business Days
• First Class: 10-25 Business Days
  

Shipment Damage:

Please reach out to our customer service team, mhq@shopmachete.com, within 5 days of receiving your package with photos of your damaged shipment.

If you placed an order and did not receive an order confirmation, it may have ended up in your spam/junk folder. 

You can also login to your account to check the status of your order

Need to track your order? Log in to your account by clicking here.

If you believe your order is lost in transit, please contact us with any relevant details. If the package cannot be recovered, we will send a replacement—we do not offer refunds for lost packages.

Looking for a Delivered Package?

• USPS may mark a package as "delivered" early, but it typically arrives within 1-2 days.
• Check with neighbors, a doorman, or around your delivery area (e.g., back door, mailbox).
• If your package has not arrived within 3 days, contact us for assistance.

Follow this link to log in to your account.

Here you can:

• View Past Orders
• Check Order Status
• Find Tracking Information

If your order arrives damaged, please contact us with:

• Photos of the damage
• Your order number

Once reviewed, we’ll send a replacement order at no cost to you.

Jewelry Care

• Clean with a soft cloth (like an eyeglass cloth).
• Wipe down daily if exposed to makeup or moisturizers.

Watch Band Care

1. Wipe it down – Use a soft cloth to remove dust and grime.
2. Wash gently – Dip in lukewarm, soapy water (not hot) and wipe clean.
3. Scrub lightly – Use a soft toothbrush for crevices.
4. Rinse & dry – Rinse with warm water, then pat dry with a towel.
5. Quick dry – Use a hair dryer on low heat or wear it to let body heat help dry it.

How often?

Daily: Quick wipe-down to remove sweat and lotion buildup.

Due to the unique nature of our materials not all patterns are the same.

Each unique cut of jewelry stands alone and is not like any other. This unique quality is what we feel makes our jewelry so special. We do not offer swaps for exact color matches because this is not possible. 

PFAs- We prioritize the safety and quality of our items, including our smartwatch bands. Our manufacturing process does not include the use of PFAS (forever chemicals) in the natural materials we utilize.

Italian Acetate

Our "Tortoise" styles are handmade from Italian Acetate, made and imported. Our Italian Acetate is high quality and non-petroleum based. Cellulose acetate is a natural and renewable material, providing an eco-friendly alternative to petroleum based materials. The name "Tortoise" in our earrings is only to describe the materials pattern. We do not use actual tortoise shells or other animal parts to produce our jewelry.

Earring Posts
All earring posts are made from Stainless Steel and are Hypoallergenic. 

Recycled Brass
All plated jewelry and accessories has a base of recycled and repurposed brass with ethically sourced 14k gold and sterling silver. 

Upcycled Pearls
All pearls come from dead-stock pieces that we reassemble to fit new designs. 

We’re committed to making our shipping materials as sustainable as possible. While we’re continuously improving, here’s what we currently use:

• Recyclable Plastic (#2) – Protects your jewelry and can be recycled in your home bin, often repurposed as composite lumber.
• Biodegradable EVA Bags – Designed to break down naturally over time.
• Dissolvable Packing Peanuts – Made from starch and dissolve in water.
• Recycled Paper Print Materials – All our printed materials use recycled paper.

We’re always working toward more sustainable solutions—thank you for supporting our efforts!

We offer $5 store credit for Machete pieces recycled through us!

To recycle, please provide your purchase location or web order number and post them to:

MACHETE
Attn: Recycle Program
1059 Triad Ct
STE 11
Marietta, GA 30062

Our website only allows for the use of 1 discount code at checkout. 

All orders are eligible for a price adjustment within 7 days of the original purchase date.

Current Wholesaler looking for your place to login? CLICK HERE

Fill out this application and we will review your submission in 1-2 weeks.

Wholesale FAQ Page.