RETURNS & EXCHANGES
We accept unworn jewelry returns within 15 days of purchase delivery.
A processing fee of $5 will be deducted from all returns.
Please see below for our Holiday return window.
We currently do not provide return labels for international shipments.
If you would like to make a return, please mail your package to:Machete 1059 Triad Ct STE 5 Marietta, GA 30062
1 MONTH + EXTENDED HOLIDAY RETURNS
Gift purchases made from Nov. 20th through Dec 26th, 2018 will have an extended return/exchange window through Jan 15th.
We will offer exchanges for a limited time during this period. Exchanges will be responsible for return shipping fees.
All Sample Sale items are considered FINAL SALE and cannot be returned or exchanged.
Please keep your Machete pieces dry and store when not in use. Italian Acetate items behave like glass and may break if dropped. All Machete pieces have a lifetime guarantee. Please contact MHQ@shopmachete.com to arrange for a repair. Machete is not responsible for shipping charges on repair items.
If you would like to inquire about replacing a lost earring, please email us at MHQ@shopmachete.com. We will do our best to accomodate!