*International Shipping Delays are very possible with the ongoing COVID-19 crisis. Please be patient as we all learn how to navigate this.*
**As of September 15th all USPS packages going to Australia have been suspended**
If you believe your order has been lost in transit, please contact us with any relevant information through the form at the bottom of this page.
Packages that are not able to be recovered can be sent a replacement. We do not offer refunds due to lost packages.
Looking for a delivered package?
Sometimes USPS prematurely marks packages as "delivered" before they have completed transit. Usually packages appear within 1-2 days later. If it still has not arrived, please check that your package was not accidentally delivered to a neighbor, placed at the back door, or with a doorman.
If you still have not received your package within 3 days, please contact us.
Clean items with a soft cloth, like the one you would use on a pair of eyeglasses. Any jewelry that comes in contact with makeup or a lot of moisturizers should be wiped down daily.
1. Wipe it down
Start by wiping down the watch band with a soft cloth to remove initial layers of dirt, dust or grime. You can use a paper towel for this, but a microfiber or chamois cloth is recommended. In a pinch, a clean dish towel or t-shirt hem will work just fine, but likely won’t remove as much grime as a finer, softer cloth.
2. Dip the band in warm soapy water
First it’s important to note that you want lukewarm water, not hot or steaming water. And here’s why: temperature fluctuations can cause the acetate or steel band to expand or contract, potentially allowing water to loosen the band and damage the delicate components inside. Even the most robust and water-resistant watch bands can fail after an evening in the hot tub or sauna, and most watch manufacturers recommend against showering with your watch on your wrist because of the exposure to water above 100 degrees Fahrenheit.
So to clean your watch, fill up a sink basin or clean bowl with lukewarm water. A short soak and some gentle wiping with a cloth should remove most grime from your watch. If not, you can add a drop of antibacterial dish soap to the water. Dish soap is formulated to dissolve grease, which is why it works to remove oils and debris.
3. Gently scrub the bracelet links
Use a damp, clean toothbrush to get into the crevices of the watch bracelet. Be mindful of how much pressure you apply, as a heavy hand can cause unwanted scratches.
4. Rinse with warm water
Dip the watch band in warm water or run it under the sink to rinse away the soap. Leaving soap residue can cause it to look dull, while a proper rinse will help preserve the polished surfaces like new.
5. Dry with a soft cloth
Pat the watch band dry with a bath towel, or use a hair dryer on a low-heat setting to quickly dry in between the links. If you wear the watch immediately after you clean and rinse it, your body heat will help get rid of water between bracelet links and in other little nooks and crannies.
How often should you clean your watch?
If you wear your watch every day, give it a deep clean once a month. The most meticulous watch wearers will wipe down their timepieces daily. Use a soft cloth to wipe down the inside of the band, plus the back and front of the case. This will help remove any excess moisture or lotion that rubbed off your skin and onto the watch throughout the day. Regular maintenance and care for your watch band will make your monthly deep cleaning even easier.
Due to the unique nature of our materials not all patterns are the same. Each unique cut of jewelry stands alone and is not like any other. This unique quality is what we feel makes our jewelry so special. We do not offer swaps for exact color matches because this is not possible.
Our "Tortoise" styles are handmade from Italian Acetate, made and imported from Italy. Our Italian Acetate is high quality and non-petroleum based. Cellulose acetate is a natural and renewable material, providing an eco-friendly alternative to petroleum based materials like resin. The name "Tortoise" in our earrings is only to describe the materials pattern. We do not use actual tortoise shells or other animal parts to produce our jewelry.
All earring posts are made from Stainless Steel and are Hypoallergenic.
All plated jewelry and accessories has a base of recycled and repurposed brass with ethically sourced 14k gold and sterling silver.
All pearls come from dead-stock pieces that we reassemble to fit new designs.
We are evolving our shipping materials to be as eco-friendly as possible. While we have not perfected it, we have new packaging in the works. When we do, why do we use plastic? To protect your jewelry from being scratched and damaged during order fulfillment and shipping. Regarding our use of plastic: Our plastic is #2 plastic and can be recycled easily in your home bin. It is often re-purposed as composite lumber.
Packing peanuts are made from starch and easily dissolve in water.