Warranty Policy
At MACHETE, we take pride in the quality and craftsmanship of our products. We offer a warranty to ensure your satisfaction and provide peace of mind regarding your purchase. Please carefully review the following warranty policy, which outlines the terms and conditions of our warranty coverage.
Warranty Coverage:
Our warranty covers any manufacturing defects in materials or workmanship for a period of 1 year from the date of purchase. During this period, we will repair or replace, at our discretion, any product that exhibits such defects within 1 year of urchase date.
Exclusions:
Please note that our warranty does not cover damages resulting from normal wear and tear. This includes, but is not limited to, scratches, scuffs, fading of colors, and minor cosmetic changes that occur with regular use. Additionally, any alterations to the product performed by the customer or a non-authorized third party will void the warranty.
Warranty Claim Process:
To initiate a warranty claim, please follow these steps:
a. Contact our customer service team within the warranty period, providing the original proof of purchase and a detailed description of the issue.
b. Our customer service representative will guide you through the claim process and provide you with further instructions, including the possibility of returning the product for inspection.
c. If the issue is deemed to be covered under our warranty, we will repair or replace the watch as necessary.
Warranty Limitations:
Our warranty is limited to the original purchaser of the product and is non-transferable. It covers only defects arising from normal use of the product in accordance with our care instructions. The warranty does not cover damages caused by improper handling, accidents, negligence, misuse, or unauthorized repairs or modifications.
Discretion of Warranty Coverage:
Please note that all warranty claims will be assessed on a case-by-case basis. We reserve the right to determine the applicability of our warranty based on the nature of the issue and the examination of the product.
Limitation of Liability:
In no event shall MACHETE be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the product, its use, or the warranty coverage.
By using our products, you acknowledge and agree to comply with the terms and conditions of this warranty policy.
If you have any questions or require further clarification regarding our warranty, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.
We appreciate your trust in our products and look forward to providing you with exceptional service.
To begin the warranty / complimentary exchange process, please go HERE.
If you received a defective item and would like a FULL REFUND, including shipping fees, please click HERE and please have a photo that shows clearly the defect so we can quickly process your refund.