Watch Care Guide & FAQ

MONO WATCH CARE & USER GUIDE

 

MONO Watch Details
  • Standard wrist size: 7 inches
  • Case Size: 40 mm
  • Japanese Movement
  • Stainless Steel & Italian Acetate 
  • Water Resistant up to 50 meters 
  • Made from Italian acetate & stainless steel
  • Imported

 

How to set your watch:

  • Pull the crown out to its second position to set the time. 
  • Turn the hands clockwise to set the time.
  • Press the crown in to start the watch again.

May I request extra links for my watch bracelet?

Yes! We are happy to provide extra links at request. Please email our Watch Care Specialist at mhq@shopmachete.com to begin your request.

How do I resize my watch band?

Watch Bands must be sized at your local jeweler. If you know your wrist size you may leave a request for MACHETE to resize it for you prior to shipping. Watches that have been customized or resized are FINAL SALE and may only be eligible for repair or replacement.

    Where can I find my watch's water resistance?

    Each MACHETE Watch has the water resistance engraved on the watch case back. You may also refer to the original product page located on our website.

    How do I care for my MACHETE watch?

    *IMPORTANT*
    RINSE WATCH WITH SOAP AND WATER AFTER EXPOSURE TO SALT WATER OR SAND. 
    DO NOT WEAR YOUR WATCH IN A HOT TUB OR SAUNA.
    STORING IN DIRECT SUNLIGHT MAY CAUSE RAPID FADING OF THE ACETATE.

     

    Battery Care:

    Replace the battery at least every two years. Dead or low batteries left in a watch may leak and destroy the movement of your watch. If you have a water resistant watch, know that the water resistance is attained using rubber or plastic seals which will deteriorate under normal conditions and reduce the water resistance of your watch. These seals should be checked by an authorized jeweler at least every two years to ensure the rated water resistancy. Do not expose your watch to extreme temperatures (over 60°C or 140°F, under -10°C or 14°F).

     

    MONO WATCH WARRANTY & REPAIR

     

    Do I need to register my watch for the 1-year limited warranty?

    You don't need to register your MACHETE watch to validate a warranty claim, however you must have an original proof of purchase from an authorized MACHETE retailer.

    How to I store my watch?

    Store your watch in a cool, dry area out of direct sunlight. Do not leave your watch in heat or direct sunlight. Storing your watch in direct sunlight may fade the acetate at a rapid rate.

    How do I have my watch repaired?

    Please email our Watch Care Specialist at mhq@shopmachete.com and tell us about your watch and what is wrong with it. Our customer service team will provide you with a return label to have your watch serviced if needed. 

    What will void or is not covered under my warranty?

    Normal wear and tear of the watch bracelet. Scratches to watch hardware or watch case from normal use. Battery replacement. Watch refunds or full replacement is not covered if the bracelet breaks after being resized.

    My watch bracelet broke after having it resized. What are my options?

    Do to the delicate nature of the acetate, the band links may become damaged after improper resizing or removal of links. MACHETE offers a complimentary resizing service at time of purchase. If a link becomes damaged during resizing we offer a one-time link repair. Please email our Watch Care Specialist at mhq@shopmachete.com to inquire.

     

    WARRANTY INFORMATION

     

    MACHETE offers a limited warranty on defects in materials and workmanship when purchased from an authorized MACHETE retailer.

    We do not cover normal wear and tear or batteries, crystal, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture. 


    NO IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS, SHALL APPLY TO THIS PRODUCT FOR ANY PERIOD BEYOND THE ONE (1)YEAR TERM OF THIS WRITTEN WARRANTY. MACHETE IS NOT LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY INCIDENTAL DAMAGES SUSTAINED IN CONNECTION WITH THIS PRODUCT. ANY RECOVERY MAY NOT BE GREATER THAN THE PURCHASE PRICE PAID FOR THIS PRODUCT.

    Some countries and states, however, do not allow the exclusion or limitation on how long an implied warranty lasts or allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from country to country and state to state.