*Please Note: Shipping times may be delayed due to COVID-19.*
*HOLIDAY RETURNS* - EXTENDED DEADLINE
Orders placed after November 15, 2020 will have until January 15, 2021 to return.
We provide prepaid return labels for unworn, non-sale items in original packaging within 30 days of purchase.
All approved returns will be credited to the original method of payment within 2 business days of being received. A processing fee of $5 will be deducted from all returns. Shipping fees are non-refundable.
We accept international returns within 30 days of purchase. International buyers are responsible for return shipping fees. Shipping fees are non-refundable.
Click here to receive your return instructions
Damaged / Wrong Items Received
Please use our free, prepaid return label to send back your damaged or incorrect item and we will get a replacement out to you ASAP!
Sample Sale / Final Sale
Sample sale items are final sale and may not be returned or exchanged.
Our Commitment To Sustainability
Machete is committed to being ecologically & environmentally responsible. We work to reduce our impact on the environment by practicing waste reduction in our office & production areas.
We offer $5 store credit for Machete jewelry recycled through us! To be eligible to participate in our recycle program, a pair of earrings must be returned for recycling. Machete necklaces, bracelets, and hair accessories also accepted.
To recycle, please provide your purchase location or web order number and post them to:
Attn: Recycle Program
1059 Triad Ct STE 5
Marietta, GA 30062
Contact Our Premium Support Team
Mon - Fri 9am to 4pm EST
Holiday hours may apply.