Shipping & Returns

*Please Note: Shipping time might be delayed due to COVID-19.*


30 Day Returns

Domestic Returns:

We provide prepaid return labels for unworn items in original packaging within 30 days of purchase.

All approved returns will be credited to the original method of payment within 2 business days. A processing fee of $5 will be deducted from all returns. Shipping fees are non-refundable.

International Returns:

We accept international returns within 30 days of purchase. International buyers are responsible for return shipping fees. Shipping fees are non-refundable.

Click here to receive your return instructions.

Damaged / Wrong Items Received

Please use our free, prepaid return label to send back your damaged or incorrect item and we will get a replacement out to you ASAP!

Sample Sale/Final Sale:

Sample sale items are final sale and may not be returned or exchanged.

START RETURN

Our Commitment To Sustainability

Machete is committed to being ecologically & environmentally responsible. We work to reduce our impact on the environment by practicing waste reduction in our office & production areas. 

Recycle Program:

We offer $5 store credit for Machete jewelry recycled through us!  To be eligible to participate in our recycle program, a pair of earrings must be returned for recycling.  Machete necklaces, bracelets, and hair accessories also accepted.

To recycle, please provide your purchase location or web order number and post them to:

MACHETE
Attn: Recycle Program
1059 Triad Ct STE 5
Marietta, GA 30062


Contact Our Premium Support Team

General Inquires:  

mhq@shopmachete.com
Mon - Fri 9am to 4pm EST

Holiday hours may apply.