Shipping & Returns – ShopMachete
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Shipping & Returns

Contact Our Premium Support Team

General Inquires:
Mon - Fri 9am to 4pm EST
Chat Support: Mon - Fri 9 am to 4 pm EST

Wholesale Account Manager:
Emily D.

NYC Showroom:
Jessica Goldfond

Press Inquiries:

Career Inquiries:

30 Day Returns

Domestic Returns:

We provide prepaid return labels for unworn items in original packaging within 30 days of purchase.

All approved returns will be credited to the original method of payment within 2 business days. A processing fee of $5 will be deducted from all returns. Shipping fees are non-refundable.

International Returns:

We accept international returns within 30 days of purchase. International buyers are responsible for return shipping fees. Shipping fees are non-refundable.

Click here to receive your return instructions.

Damaged / Wrong Items Received

Please use our free, prepaid return label to send back your damaged or incorrect item and we will get a replacement out to you ASAP!


Corporate Responsibility

We proudly offer continued support the following organizations:

CFDA, HIGH Museum of Art ATL, SCAD; Design for Sustainability Scholarship, Every Mother Counts, Human Rights First, Global Fund For Women, Center for Reproductive Rights, Joyful Hearts Foundation, Safe Horizon, End the Backlog, Women's March, Everytown for Gun Safety, EarthJustice, National Parks Foundation, 1% for the Planet.
To inquire or become a partner, please contact us at

Our Commitment To Sustainability

Machete is committed to being ecologically & environmentally responsible. We work to reduce our impact on the environment by practicing waste reduction in our office & production areas. Additionally, we make continued efforts to ensure our jewelry & designs are biogradable & sustainable.

The Italian Acetate we use we source is high quality and non-petroleum based. Cellulose acetate is a natural and renewable material, providing an eco-friendly alternative to petroleum based material. Machete has been an industry leader in sustainable design.

Recycle Program:

We offer $5 store credit for Machete jewelry recycled through us!

To recycle, please provide your purchase location or web order number and post them to:

Attn: Recycle Program
1059 Triad Ct
Marietta, GA 30062