Contact Our Premium Support TeamGeneral Inquires:
30 Day Returns
We provide prepaid return labels for unworn items in original packaging within 30 days of purchase.
All approved returns will be credited to the original method of payment within 2 business days. A processing fee of $5 will be deducted from all returns. Shipping fees are non-refundable.
We accept international returns within 30 days of purchase. International buyers are responsible for return shipping fees. Shipping fees are non-refundable.
Click here to receive your return instructions.
Damaged / Wrong Items Received
Please use our free, prepaid return label to send back your damaged or incorrect item and we will get a replacement out to you ASAP!
Our Commitment To Sustainability
Machete is committed to being ecologically & environmentally responsible. We work to reduce our impact on the environment by practicing waste reduction in our office & production areas. Additionally, we make continued efforts to ensure our jewelry & designs are biogradable & sustainable.
The Italian Acetate we use we source is high quality and non-petroleum based. Cellulose acetate is a natural and renewable material, providing an eco-friendly alternative to petroleum based material. Machete has been an industry leader in sustainable design.
We offer $10 store credit for Machete jewelry recycled through us! To be eligible to participate in our recycle program, a pair of earrings must be returned for recycling. Machete necklaces, bracelets, and hair accessories also accepted.
To recycle, please provide your purchase location or web order number and post them to:
Attn: Recycle Program
1059 Triad Ct
Marietta, GA 30062