Returns & Exchanges

*Please Note: Shipping times may be delayed due to COVID-19.*

Orders placed after November 15, 2020 will have until January 15, 2021 to return. 

Domestic Returns

We provide prepaid return labels for unworn, non-sale items in original packaging within 30 days of purchase.

All approved returns will be credited to the original method of payment within 2 business days of being received. A processing fee of $5 will be deducted from all returns. Shipping fees are non-refundable.


International Returns

We accept international returns within 30 days of purchase. International buyers are responsible for return shipping fees. Shipping fees are non-refundable.

Click here to receive your return instructions

Damaged / Wrong Items Received

Please use our free, prepaid return label to send back your damaged or incorrect item and we will get a replacement out to you ASAP! 

File for Damaged or Incorrect Item

Sample Sale / Final Sale

Sample sale items are final sale and may not be returned or exchanged.


Our Commitment To Sustainability

Machete is committed to being ecologically & environmentally responsible. We work to reduce our impact on the environment by practicing waste reduction in our office & production areas. 

Recycle Program:

We offer $5 store credit for Machete jewelry recycled through us!  To be eligible to participate in our recycle program, a pair of earrings must be returned for recycling.  Machete necklaces, bracelets, and hair accessories also accepted.

To recycle, please provide your purchase location or web order number and post them to:

Attn: Recycle Program
1059 Triad Ct STE 5
Marietta, GA 30062

Contact Our Premium Support Team

General Inquires:
Mon - Fri 9am to 4pm EST

Holiday hours may apply.