Contact Us

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123 Street Avenue, City Town, 99999

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INFO

Info


Care Guide

Each piece is delicate and handmade. Please keep dry and do not wear while swimming or showering. Italian acetate may break if dropped. 

We offer free lifetime care for all Machete jewelry no matter where it was purchased. Proof of purchase is necessary.

Please contact Machete Headquarters at MHQ@shopmachete.com for more information about this program.

 

Shipping

USA Domestic -

Orders are shipped via USPS First Class mail.

Priority mail orders ship the same business day if placed before 4 PM. To request priority shipping, please contact MHQ@shopmachete.com for availability. Priority mail is a surcharge of $15.

Order Processing

All orders are processed within 2 business days (Monday through Friday). During peak holidays please allow an additional day for processing.

Lost Packages

Unfortunately, we do not have control over packages once they are processed into the mail delievery system. If after a 3-5 days, your package still does not arrive and you would like a replacement, please reach out to mhq@shopmachete.com. Refunds are not offered on misplaced delivered packages.

International Shipping -

International packages may take up to 10-14 business days to arrive after clearing customs, on rare occasions longer.

Customs & VAT -

We currently do not support prepaid VAT taxes. If you live in a country that incurs VAT, the buyer is solely responsible for those fees. If a package is returned due to unpaid VAT fees, the package will be refunded minus a $5 processing fee, and shipping costs.

Invalid Address

We understand things happen. If you've found that your package has been returned due to an incorrect mailing address, please contact us immediately at MHQ@shopmachete.com and we will assist you in making sure your package reaches you as soon as possible. Unclaimed, returned packages will incur a $5 processing fee ONLY if the package is refused by the buyer, or a refund is issued because of non-delivery.


Order Confirmation

If you did not receive a tracking number, it may have ended up in your spam folder. If you believe you may have entered your email address incorrectly, please notify us by email at MHQ@shopmachete.com.

You may contact us at MHQ@shopmachete.com for a status update. Please allow 1 business day (Monday-Friday) for us to reach you regarding your request. 


Returns

Conditions

All returns must be in original packaging and unworn.

We cannot accept returns for earrings deemed “too heavy.”

We do not accept returns on International purchases at this time.

Sample Sale items are FINAL SALE.

Exchanges

We do not support exchanges at this time.


Contact

Customer Service

Our small team likes to be as accessible as possible and online support translates best for our web-based shop.

For general inquiries, please email our Headquarters MHQ@shopmachete.com

Please allow 1-2 business days for a reply.

Wholesale

Please fill our our Wholesale Inquiry form HERE. Due to high demand, please allow up to two weeks for us to research your area. For further communication, please contact us at HELLO@shopmachete.com.

Press

For our PR Representative & New York Showroom, please contact Jessica Goldfond THESHINYSQUIRREL@gmail.com

For other general Press inquires, please contact us directly at PRESS@shopmachete.com