FAQ


When will my order ship?

Orders will typically ship within 2 business days. Priority mail orders ship the same business day if placed before 4pm. Otherwise, the next business day.

Where can I find my order information?

If you did not receive a tracking number, it may have ended up in your spam folder. If you believe you may have entered your email address incorrectly, please notify us by email at hello@shopmachete.com.

You may contact us at hello@shopmachete.com for a status update. Please allow 1-2 business days for us to reach you regarding your request. 

How do I return my purchase?

 

 

Why don't you have a customer service number?

 

What if I've entered an invalid address and my purchase is returned?

 

Why do I have to pay customs fees?

 

FOR DOMESTIC ORDERS WITHIN THE U.S.A. : Unworn/unused returns are accepted within 25 days. A $5 processing fee will be deducted from your return. Returns MUST BE MAILED within 3 days of return label issuance. To make a return click here.

FOR INTERNATIONAL ORDERS: We currently do not support returns outside of the US.

 

Our small team likes to be as accessible as possible, and online support translates best for our web-based shop. This makes it possible for us to keep our overall pricing down while keeping a high standard of customer care.

 

 

We understand things happen. If you've found that your package has been returned due to an incorrect mailing address, please contact us immediately at hello@shopmachete.com and we will assist you in making sure your package reaches you as soon as possible. Unclaimed, returned packages will incur a $5 processing fee ONLY if the package is refused by the buyer, or a refund is issued because of non-delivery.

 

We currently do not support prepaid VAT taxes. If you live in a country that incurs VAT, the buyer is solely responsible for those fees. If a package is returned due to unpaid VAT fees, the package will be refunded minus a $5 processing fee, and shipping costs.